06:00 · Stockroom
Delivery in
"Two cages to aisle five, the rest to chill."
Stockroom group only. The tills never hear it.
Pro12 for grocery
Every aisle,
within earshot.
The retail headset system that keeps checkouts, shop floor, stockroom and office on one conversation. Hands free.
"Having the ability to call a colleague, locate an item and get support immediately speeds things up for the customer and speeds things up for the team as well."
Jack Cross, Store Manager, Warner's Supermarkets
One shift.
Every corner of the store.
Associates are spread across checkouts, the shop floor, the stockroom and the back office. Pro12 puts them all in reach without anyone leaving their post.
08:00 · Shop floor
Doors open
"OK Quail, join Floor."
Speech recognition. No button, no dialling.
11:30 · Service desk
Click and collect
"Welcome to click-and-collect."
Call points and kiosks talk straight to the right headset.
13:00 · Checkouts
Lunch rush
"Can someone open till three?"
Support at busy tills, asked for without leaving one.
16:30 · Fresh
A question at the counter
"Does this product contain wheat?"
AI-ready: answers from store systems, in the ear.
Then the evening. Fewer people, longer aisles, and the part of the shift nobody likes to talk about.
Nobody should be alone on the shop floor.
Theft and abuse are rising across U.S. retail. In the National Retail Federation's latest figures for 2024:
- 18%
- increase in shoplifting incidents on the year before
- 17%
- increase in threats or acts of violence linked to theft
- 83%
- of retailers said aggression and violence were the same or higher
Source: NRF, Impact of Retail Theft & Violence 2025.
Red Call
One button. The whole team hears it.
Red Call overrides every headset conversation to broadcast an alert across the store, and can escalate to above-store support or a designated emergency contact.
"The best safety strategies don't begin with an emergency. They begin with making sure no one ever feels alone when something starts to go wrong."
Run the floor.
Four calls from one shift. Hold the talk button to send each one.
- Floor & fresh
- Tills
- Stockroom
- Management
Illustrative store. Names and layout are for demonstration.
08:10
Price check
You are Leo, on Till 1. Talking to Floor & fresh.
"Price check on oat milk, till one."
Press and hold, or hold Space.
Call 1 of 4
Shift log
"Before the headsets, communication around shoplifting was difficult. Now we can stay connected across the store, share what we're seeing in real time, and take a far more proactive approach."
An independent grocer in Upton-upon-Severn, and one of the first stores to deploy Pro12. Colleagues now coordinate stock checks, request support at busy tills and answer customer questions without leaving their position.
Read the Warner's story500+
One Stop stores running Quail Digital retail headsets, with 230 more in implementation.
"Hearing such positive colleague feedback has been amazing, especially when they tell us about how happy and connected they feel with the headsets."
158
SPAR stores supplied by James Hall & Co. now on Pro12. Staff said they felt safer, and stores noticed less shoplifting.
"If we were to take away Quail Digital headsets, our employees wouldn't be happy. It's been a great success."
"Grocery retailers aren't looking for another communication device. They're looking for a communication platform that fits naturally into the way modern stores operate."
Built for the supermarket. At home on any busy floor.
Small team, big shop.
Convenience stores run lean. A till colleague can ask the floor to find a parcel or check stock and never leave the queue.
- From 3 headsets, so it fits a single store
- Call points, kiosks and parcel lockers can page the team
- Red Call for late shifts
"Having digital headsets means we've been able to implement so many efficiencies and time saving solutions because of our improved communication capabilities."
Admissions, exhibitions, cafés and the Fab4 Store, in harmony.
At Liverpool's Royal Albert Dock, The Beatles Story put Pro12 across every department, with a built-in emergency alert for when someone needs help fast.
Read the case study"Clear, fast communication is essential in a dynamic attraction like ours, and this technology allows departments to work more closely together, respond to guest needs more quickly, and maintain a consistently high standard of service."
Service desk, workshop and parts counter.
Dealerships and service centres have the same problem as a supermarket: people spread across a big space, and a customer waiting at the front. Pro12 is designed to fit that rhythm.
- Separate groups for service desk, workshop and parts
- Noise-cancelling microphone for loud spaces
- Push-to-talk or TalkLock, hands stay on the job
- Telephone and intercom connectivity on Pro12 MAX
The Pro12.
Light enough to forget.
- Speech recognition
- "OK Quail" joins calls, replies to messages and switches groups without a button.
- Four talk groups
- Sales, security, warehouse, management. Managers move between them instantly.
- Red Call
- Emergency override to every headset at once.
- 10 hours talk, 18 standby
- A full shift on one charge.
- Secure DECT
- Licence-free frequencies. Does not rely on store Wi-Fi.
- Plays well with the store
- Telephony, CCTV, security and refrigeration alarms, call points and AI assistants.
Pro12
3 to 250 users. Local system reporting. Interfaces to external systems.
Pro12 MAX
Adds telephone and VoIP/SIP, two-way intercoms, above-store paging and AI connectivity.
See Pro12 in your store.
Tell us about your stores and we'll set up a demo with your team, on your floor. Quail Digital ships daily from Dallas, TX.
- Making team headsets since 1995